Products Help

Purchasing eBooks

Please follow these steps in order to purchase an eBook or eBook bundle form our store:

  1. Choose an eBook or eBook bundle from our catalogue and click “Buy now”
  2. Enter the details of the payment card you wish to use to make the payment via our secure credit card gateway
  3. Enter the email address which you wish to use to make the purchase (if you already have an account or subscription with us then either log-in or use the email address of your account for your purchases to be automatically added)
  4. Download your publications in the formats of your choice (you will also receive an email with the download links - please check your spam / junkmail folders if you don't receive this!)
  5. Register an account (optional) to access download links and updates for your purchases at any time

Frequently asked questions

Is your site secure and / or do you store my credit card details?

Our site uses industry standard 128-bit encryption to protect your information. Furthermore, we do not ever store your card details on our servers or have direct access to them as these are handled directly by Stripe which is our state of the art payments gateway.

How do I redeem a voucher?

  • Vouchers provide discounts on our eBooks as a percentage of the eBook price or a fixed amount. Free copies e.g. from competitions or special promotions are essentially a 100% discount voucher.
  • Vouchers are either general (can be applied to any of our store products) or specific (can only be used for specific store products).
  • If you have a specific voucher, or are not sure what type of voucher you have, enter your voucher code into one of the “Redeem” boxes on our website. If the voucher is a specific voucher then you will be taken automatically to the check-out page for the applicable eBook with the voucher applied.
  • If your voucher is not for a specific product, please visit our store to select a product before redeeming.
  • Some vouchers are only valid for a single email address or user account. If you have one of these vouchers, you will either need to be logged-in or enter the email address associated with the voucher in order to redeem it.
  • Please note that vouchers only apply to products purchased directly from our website and are not applicable to other retailers.
  • Click here to visit our store to select a product and / or redeem a voucher.

How do I get access to my eBooks?

  • On completion of your purchase you will be taken to a page which will provide you with links to download the publications for your purchase.
  • You will also receive an email with access links from us (please check your spam / junk mail folders if you don't receive this email).
  • You also have the option to register a free account with us which will give you access to your eBooks and updates at any stage via your library.
  • If you already have an Informance account or Online Academy subscription and you either purchased your products when logged in or using the same address as that of your login then your purchases will automatically be added to your library.

What formats and / or devices are supported?

We endeavour to provide our publications in as many formats as possible in order to give our customers the choice of which device(s) they would like to use. Most eBooks are in downloadable formats suitable for viewing on a range of devices such as computers, tablets, mobile phones and eReaders. Study Editions are all in Adobe PDF format which is widely supported for viewing and printing on most devices. More information on formats is available under "Accessing Your eBooks" below..

What if I already have an Informance account or Online Academy subscription?

If you are logged-in then any purchases you make will automatically be added to your account. Alternatively, if you aren’t logged in then all you need to do is ensure that you use the same email which you use to log-in when making an eBook purchase and the purchases will also be added to your account. If you don’t have an account then you can register one at any time using the email address which you used to make your purchase.

How are your eBooks protected and are there any DRM restrictions?

Our eBooks come in a range of standard formats and do not have any DRM restrictions. This gives you the freedom to view them on your choice of compatible devices and the peace of mind knowing that you cannot be denied access to files you’ve downloaded at a later stage. In order to protect the work of our authors, we use a novel system called Custos which allows us to detect piracy without impeding upon a legitimate customer’s enjoyment of their eBooks. Click here if you’d like to find out more about how this works.

Accessing your eBooks

There are a number of ways to access your eBook downloads and content:

  • Purchase confirmation - On completion of your purchase you will be taken to a page which will provide you with links to download the publications for your purchase (you can also access this page from the confirmation email that we send you).
  • Email confirmation - You will also receive an email with access links from us (please check your spam / junk mail folders if you don't receive this email).
  • Register an account - You also have the option to register a free account with us which will give you access to your eBooks and updates at any stage via your library.
  • Your library - If you already have an Informance account or Online Academy subscription and you either purhcased your products when logged in or using the same address as that of your login then your purchases will automatically be added to your library.
Downloads

Our eBooks are available in one or more of the following formats (please select and download the format that best suits your preferences or requirements):

  • PDF – Print-based format for viewing on a wide range of devices using a PDF reader or browser that support PDF viewing. This format is also suitable for printing but multimedia content is accessed via external links and therefore requires an internet connection to view.
  • Standard ePub – This re-flowable eBook format is suitable for reading on a wide range of reading applications which support the ePub 2 standard and is ideal for viewing on screen. Free ePub readers (please see below for third-party applications) are available for PC’s and they can also be viewed in the iBooks app on Apple devices. Multimedia content is accessed via external links and therefore requires an internet connection to view.
  • Enhanced ePub – This format is an enhanced version of the Standard ePub but contains embedded video and media. Therefore, the files are much larger but an internet connection isn’t required to view multimedia content. The format is suitable for reading on applications which support the ePub 3 specification which includes the iBooks app on Apple devices.
  • Amazon Kindle – This format is similar to the Standard ePub although is larger and has less formatting. It is designed for viewing on Amazon Kindle Apps across a range of devices including Amazon devices, Android phones and tablets, Windows PC’s and Apple devices.

Depending on the format you select and hte device(s) that you are using, you may need to install a reading application in order to open your download. The following are some of the most popular options:

  • PDF – Most computers and devices have native support or apps installed for viewing PDF’s therefore you shouldn’t need to install anything to view eBooks in this format.
  • Standard & enhanced ePub
    • Microsoft Edge - ePub is supported natively on Windows 10 and the Microsoft Edge browser
    • Adobe Digital Editions – for Windows PC and Mac
    • Apple iBooks – pre-installed on iOS devices and Macs with OS X Mavericks or higher
    • Android – numerous reading applications are available for Android, including Google Play Books and various others
  • Amazon Kindle - Click here to download the Kindle app for your device
Online content

If your eBook purchase includes online content then you will need to register a free account with us or a free Online Academy subscription using the email address with which you made your purchase in order to access it.

Frequently asked questions

I didn't receive an email from you

Our confirmation emails are automatically generated which means that they can sometimes land up in spam / junk mail folders depending on your email settings. Please check these folders and if you can't find the email from us then click here to contact us and we will resend it to you.

How are your eBooks protected and are there any DRM restrictions?

Our eBooks come in a range of standard formats and do not have any DRM restrictions. This gives you the freedom to view them on your choice of compatible devices and the peace of mind knowing that you cannot be denied access to files you’ve downloaded at a later stage. In order to protect the work of our authors, we use a novel system called Custos which allows us to detect piracy without impeding upon a legitimate customer’s enjoyment of their eBooks. Click here if you’d like to find out more about how this works.


Lessons & Courses

Please follow these steps in order to purchase an eBook or eBook bundle form our store:

  1. Choose a lesson or course from our catalogue and click “Buy now”
  2. Enter the details of the payment card you wish to use to make the payment via our secure credit card gateway
  3. Enter the email address which you wish to use to make the purchase (if you already have an account or subscription with us then either log-in or use the email address of your account for your purchases to be automatically added)
  4. Click here to register an account or click here to sign-up for a free subscription to the Online Academy to access your content
  5. Your content will be available to you from your library when signed-in

Frequently asked questions

Is your site secure and / or do you store my credit card details?

Our site uses industry standard 128-bit encryption to protect your information. Furthermore, we do not ever store your card details on our servers or have direct access to them as these are handled directly by Stripe which is our state of the art payments gateway.

How do I redeem a voucher?

  • Vouchers provide discounts on our products as a percentage of the product price or a fixed amount. Free copies e.g. from competitions or special promotions are essentially a 100% discount voucher.
  • Vouchers are either general (can be applied to any of our store products) or specific (can only be used for specific store products).
  • If you have a specific voucher, or are not sure what type of voucher you have, enter your voucher code into one of the “Redeem” boxes on our website. If the voucher is a specific voucher then you will be taken automatically to the check-out page for the applicable eBook with the voucher applied.
  • If your voucher is not for a specific product, please visit our store to select a product before redeeming.
  • Some vouchers are only valid for a single email address or user account. If you have one of these vouchers, you will either need to be logged-in or enter the email address associated with the voucher in order to redeem it.
  • Please note that vouchers only apply to products purchased directly from our website and are not applicable to other retailers.
  • Click here to visit our store to select a product and / or redeem a voucher.

How do I get access to my content?

  • On completion of your purchase you will be taken to a page which will provide you with links to view the content for your purchase.
  • You will also receive an email with access links from us (please check your spam / junk mail folders if you don't receive this email).
  • If you already have an Informance account or Online Academy subscription and you either purchased your products when logged in or using the same address as that of your login then your purchases will automatically be added to your library.
  • If you don't have an account with us then you will need to either register or sign up for a free subscription to the Online Academy to access your content.
  • Your content will be available to you from your library when signed-in.

Frequently asked questions

I didn't receive an email from you

Our confirmation emails are automatically generated which means that they can sometimes land up in spam / junk mail folders depending on your email settings. Please check these folders and if you can't find the email from us then click here to contact us and we will resend it to you.

Frequently Asked Questions

How do I access my purchases?

Please see "Accessing Your eBooks" or "Lessons & Courses" above for further instructions (or click here to access via your library if you have an account or subscription with us).

I am trying to access my eBooks via my account but I receive a message saying that I need to confirm my email address

Your eBooks are registered to your email address therefore we need to confirm your email address in order to provide you with access to them. To confirm your email address, you simply need to click on the link in the confirmation email we sent you after registering your account. You can resend the confirmation email via the link in the message informing you that you need to confirm your address (please see the answer to the next question if you don’t receive the confirmation email after re-sending it).

I haven’t received any emails from you (e.g. confirmation of purchase, change of password)

Although we use state of the art email software and comply with all relevant best practices to ensure a good sender reputation, it is possible that our emails have ended up in your spam / junk mail folder (or “Clutter” in Microsoft Outlook) therefore please check these folders for your emails. You can also add our email address (contact [at] informance [dot] biz) to your whitelist.

What devices and formats are supported?

We provide eBooks in a number of formats suitable for viewing across a wide range of devices. Please click here for more information on formats, reading applications and devices.

How are your eBooks protected and are there any DRM restrictions?

Our eBooks come in a range of standard formats and do not have any DRM restrictions. This gives you the freedom to view them on your choice of compatible devices and the peace of mind knowing that you cannot be denied access to files you’ve downloaded at a later stage. In order to protect the work of our authors, we use a novel system called Custos which allows us to detect piracy without impeding upon a legitimate customer’s enjoyment of their eBooks.

Why is Part 2 divided up into two separate publications and / or why does it have two “enhanced ePub” file downloads?

Due to the number of videos in Part 2, the enhanced version with embedded video was too large for some devices and viewing applications and therefore caused them to crash. As a result, we’ve created a separate publication for the enhanced version of Part 2 which is split into two files. Therefore you’d need to download both files if you want the enhanced option but you only need to download a single file for all of the other formats.

I’m trying to download an eBook but I receive an error or nothing seems to be happening?

Some of our eBooks contain embedded multimedia content and therefore are large files which can take a while to download depending on your internet connection and a number of other factors. As a further note, on iOS devices you do need to make sure that the browser window stays open until the download is completed in order to access the file.

I am a subscriber to the Online Academy, how do I get access to eBooks and study editions?

If you have an annual (or premium) subscription to the Online Academy then Practising the Piano eBooks and Edition bundles will have been automatically added to your account and are available in your library.

Click here for more help information and our support contact details.